Your Questions, Answered

Voice & Mobility Management: Experience seamless connectivity with our Voice and Mobility Management services.

Network & Connectivity: Elevate your business to new heights with our superior Managed Network and Connectivity services.

Managed IT Operations: Unlock the potential of your IT landscape with our Managed IT Operations services.

Cybersecurity: Securing your business in the digital frontier with our Cybersecurity solutions.

Infrastructure & Cloud: Empowering your business with seamless Infrastructure and Cloud solutions.

Security & Surveillance: Safeguarding your business with our cutting-edge Security and Surveillance systems.

Print & Copier: Effortless printing, seamless management, your Print and Copier solutions simplified.

EFTPOS & POS: Revolutionising your business with our comprehensive expert EFTPOS and POS solutions.

We address a range of business challenges that are common in the realm of information technology and digital operations. Here are some key challenges that we solve for our clients:

IT Infrastructure Management: Providing comprehensive management of IT infrastructure, including hardware, software, networks, and data centres, ensuring they are efficient, up-to-date, and secure.

Cybersecurity: Implementing robust security measures to protect against cyber threats, data breaches, and other digital risks, thereby safeguarding sensitive business data and client information.

Data Backup and Recovery: Offering reliable data backup solutions and disaster recovery plans to minimize data loss in case of hardware failure, cyber-attacks, or other disruptions.

Cloud Services: Facilitating cloud migrations, management, and optimization, helping businesses leverage cloud computing for flexibility, scalability, and cost savings.

Network Management and Performance: Ensuring the stability and efficiency of business networks, including internet connectivity, VPN management, and performance optimization.

Compliance and Regulatory Requirements: Assisting businesses in meeting various industry-specific regulatory and compliance requirements, particularly around data privacy and security.

Technical Support and Helpdesk Services: Providing ongoing technical support to address IT issues, improving operational efficiency, and reducing downtime for businesses.

Software and Application Management: Managing software lifecycles, from installation and updates to licensing management and integration with other systems.

Strategic IT Consulting: Offering expert advice to align IT strategy with business objectives, including technology roadmaps, digital transformation initiatives, and IT budget planning.

Tailored IT Solutions: Developing and implementing custom IT solutions tailored to the unique needs and challenges of each business.

By addressing these business challenges, we play a critical role in enabling businesses to operate more efficiently, securely, and effectively in today’s technology-driven environment.

At LiveCX, we distinguish ourselves from other Managed Service Providers through a combination of unique qualities and practices that we’ve honed to deliver unparalleled service to our clients. Here’s what sets us apart:

Customised Solutions: We believe that one size does not fit all when it comes to Managed Services. Our approach involves creating tailored solutions that align perfectly with your specific business needs and goals.

Proactive Approach to IT Management: We focus on preventing problems before they occur. Our proactive IT management strategies involve regular maintenance, monitoring, and anticipating future needs to ensure your IT infrastructure is always up-to-date and running smoothly.

Expert Team with Diverse Skill Sets: Our team comprises highly qualified professionals with a wide range of skills and expertise. This diversity allows us to offer comprehensive Managed Services and innovative solutions across various industries.

Exceptional Customer Service: At LiveCX, we prioritize building strong, long-lasting relationships with our clients. Our dedicated customer service team ensures that you receive prompt, personal attention, and support whenever you need it.

Commitment to Security and Compliance: We understand the critical importance of data security and compliance with industry standards. Our robust security protocols and compliance strategies are designed to protect your sensitive information from evolving cyber threats.

Continuous Learning and Innovation: The tech world is ever-changing, and we stay at the forefront of these changes. We continually invest in the latest technologies and ongoing training for our team to ensure we’re always offering the most advanced and effective solutions.

Transparent Pricing and Flexibility: We offer clear, competitive pricing without hidden fees. Our flexible service packages allow you to choose the level of support that best fits your business and budget.

These qualities, combined with our passion for technology and client success, make LiveCX a trusted and valuable partner for businesses looking for superior Managed Services.

In the evolving landscape of work, where remote and hybrid models are becoming increasingly common, LiveCX provides robust support tailored to these modern work environments. Here’s how we ensure that businesses thrive, irrespective of where their teams are located:

Seamless Connectivity: We provide solutions that ensure seamless connectivity for remote and hybrid teams. From setting up secure VPNs to implementing reliable cloud-based systems, we make sure your team can access necessary resources from anywhere, anytime.

Collaboration Tools: Effective collaboration is key in remote setups. LiveCX helps integrate a suite of collaboration tools, including video conferencing, project management software, and shared digital workspaces, to enhance team coordination and productivity.

Robust Security for Remote Operations: Security is paramount, especially in distributed work environments. We implement advanced cybersecurity measures, including end-to-end encryption and multi-factor authentication, to protect your data and systems from potential threats.

IT Support and Helpdesk Services: Our comprehensive IT support ensures that remote and hybrid employees receive the same level of IT assistance as in-office staff. We offer remote troubleshooting, helpdesk support, and regular IT maintenance, ensuring minimal downtime.

Cloud Services and Infrastructure: Cloud services are vital for flexibility and scalability in remote work. LiveCX assists in cloud infrastructure setup, migration, and management, providing a scalable and efficient IT environment that supports remote work.

Training and Support: We provide training and ongoing support for employees to adapt to remote work tools and practices effectively. Our focus is on ensuring that your team is comfortable and proficient with the technology they use daily.

Customised Solutions for Diverse Needs: Recognizing that every business has unique requirements, we tailor our remote and hybrid work solutions to fit your specific needs, ensuring that our services align perfectly with your operational goals.

By partnering with LiveCX, businesses can confidently transition to or enhance their remote and hybrid work models, knowing they have the technology, support, and security to operate effectively and efficiently.

At LiveCX, we understand the pivotal role of cloud technology in modern business operations. Our comprehensive services in cloud migration and management are designed to streamline this transition and ensure ongoing, efficient cloud utilization. Here’s how we assist businesses in embracing cloud technology:

Customised Cloud Strategy: We start by developing a tailored cloud migration strategy that aligns with your business objectives. This includes assessing your current infrastructure, identifying the best cloud solutions for your needs, and planning a migration path that minimizes disruption to your operations.

Seamless Migration Process: Our team of experts ensures a smooth and secure migration of your data, applications, and services to the cloud. We manage all aspects of the migration process, from initial data transfer to full-scale deployment, ensuring a seamless transition with minimal downtime.

Optimising Cloud Infrastructure: Post-migration, we focus on optimizing your cloud infrastructure for performance, scalability, and cost-efficiency. This includes configuring cloud services to suit your workload requirements, setting up resource monitoring, and implementing best practices for cloud usage.

Robust Security Measures: Security in the cloud is paramount. LiveCX implements comprehensive security protocols, including data encryption, access controls, and regular security audits, to ensure your cloud environment is secure against threats.

Continuous Monitoring and Support: We provide ongoing monitoring and management of your cloud environment. Our team proactively addresses any issues, performs regular updates, and offers continuous support to ensure your cloud infrastructure runs smoothly.

Training and Empowerment: We equip your team with the knowledge and skills to effectively utilize cloud resources. Our training programs and support resources are designed to empower your employees, helping them to make the most of the cloud technologies at their disposal.

Scalability and Flexibility: As your business grows, your cloud needs may change. LiveCX provides scalable solutions and flexible services to adapt to your evolving requirements, ensuring that your cloud infrastructure continues to support your business effectively.

With LiveCX, businesses can confidently navigate the complexities of cloud migration and management, unlocking the full potential of cloud computing to drive innovation and growth.

In an era where cybersecurity threats are increasingly sophisticated and frequent, LiveCX is committed to ensuring the highest level of security for our clients. Our comprehensive approach to cybersecurity involves multiple layers of defence to protect your business from various digital threats. Here’s how we safeguard your operations:

Advanced Security Technologies: We utilize the latest in cybersecurity technology, including next-generation firewalls, intrusion detection and prevention systems, and advanced malware protection. These technologies are continually updated to counter emerging threats.

Proactive Monitoring and Threat Detection: Our security operations centre (SOC) monitors your IT environment 24/7. Using advanced analytics and threat intelligence, we can detect and respond to potential security incidents rapidly, often before they can cause harm.

Regular Security Assessments and Audits: We conduct thorough security assessments and audits to identify vulnerabilities in your IT infrastructure. These evaluations guide our efforts in strengthening your defenses and ensuring compliance with industry standards.

Employee Training and Awareness Programs: Recognizing that human error can be a significant security risk, we provide regular training and awareness programs for your staff. These programs are designed to educate your team on cybersecurity best practices and the latest phishing and social engineering tactics.

Data Encryption and Secure Access Controls: We ensure that your sensitive data is encrypted both in transit and at rest. In addition, we implement strict access controls, ensuring that only authorized personnel can access critical systems and data.

Incident Response and Recovery Plans: In the event of a security breach, our incident response team is prepared to act swiftly. We have comprehensive incident response and recovery plans to minimize downtime and mitigate any damage.

Regular Updates and Patch Management: We manage and deploy regular software updates and patches to protect against vulnerabilities. This proactive patch management is crucial in defending against many common cyber threats.

Customised Security Strategies: We understand that each business has unique security needs. Our experts work closely with you to develop a customized security strategy that aligns with your specific operational requirements and risk profile.

By partnering with LiveCX, you can be confident that your business is protected by a robust cybersecurity strategy, designed to keep your operations safe and secure in a constantly evolving threat landscape.

Data is the lifeblood of any business, and its protection is a top priority at LiveCX. We understand the critical importance of data integrity and availability, especially in the face of unexpected disasters or data loss incidents. Here’s how we ensure your business is resilient and your data is secure:

Comprehensive Backup Solutions: We implement robust data backup solutions tailored to your business needs. This includes regular backups of critical data to secure, offsite locations, ensuring that your data can be retrieved and restored quickly in the event of loss or corruption.

Disaster Recovery Planning: Our approach to disaster recovery involves more than just data backup. We develop comprehensive disaster recovery plans that detail steps to be taken before, during, and after a disaster. This planning ensures minimal downtime and swift recovery of operations.

Redundant Systems and Infrastructure: We employ redundant systems and infrastructure to enhance data availability. In the event of a system failure, these redundancies allow for seamless transition and continuous operation, preventing data loss and operational disruptions.

Regular Testing and Updates: Disaster recovery plans and backup systems are only as good as their latest test. We conduct regular testing of our backup and disaster recovery protocols to ensure they work effectively when needed. We also keep these plans updated to align with evolving business requirements and technological advancements.

Cloud-Based Backup Solutions: Utilizing cloud technology, we offer flexible and scalable backup solutions. Cloud backups provide an additional layer of security and accessibility, allowing for faster restoration of data when necessary.

Customised Backup Strategies: Recognizing that every business has unique data backup needs, we work closely with you to understand your specific requirements. Our customized backup strategies are designed to provide optimal data protection while aligning with your business’s operational needs.

Expert Monitoring and Support: Our team of experts continuously monitors backup systems and processes, ensuring they function correctly and efficiently. In the event of a data emergency, our support team is ready to assist with rapid data recovery and restoration.

With LiveCX, you can be confident that your data is in safe hands. Our comprehensive data backup and disaster recovery services are designed to provide peace of mind and ensure business continuity, even in the face of unforeseen events.

At LiveCX, we acknowledge the unique challenges and requirements of different industries. Our comprehensive Managed Services are specifically designed to meet the diverse needs across various sectors, ensuring your IT infrastructure is not only robust and secure but also in perfect alignment with your business goals. Following is the list of industries we focus on:

Construction: Construction companies benefit from project management software, collaboration tools, and IT infrastructure.

Education: Educational institutions, including schools and universities, need IT services for administrative tasks and online learning.

Finance and Banking: Financial institutions require robust cybersecurity and IT infrastructure to protect sensitive financial data.

Government: Government agencies at various levels often outsource IT services for cost-effectiveness and expertise.

Healthcare: Medical practices, clinics, and healthcare organizations often require secure and compliant IT services.

Hospitality: Hotels, restaurants, and travel companies use IT for reservations, customer service, and overall management.

Legal Services: Law firms and legal organizations need secure and efficient IT systems to manage case files and client information.

Manufacturing: Manufacturers benefit from IT solutions that streamline operations, enhance efficiency, and support supply chain management.

Nonprofits: Nonprofit organizations require cost-effective IT solutions to support their mission and daily operations.

Professional Services: Consulting firms, marketing agencies, and other professional services benefit from efficient IT support.

Real Estate: Real estate agencies need IT solutions for property management, customer relations, and marketing.

Retail: Retail businesses rely on technology for point-of-sale systems, inventory management, and customer relationship management.

Small and Medium-sized Businesses (SMBs): Across all industries, SMBs often lack dedicated IT staff and turn to MSPs for comprehensive support.

Technology: Tech companies may require specialized MSP services for additional support or to complement their in-house teams.

Transportation and Logistics: Companies in this sector need IT solutions for route optimization, inventory tracking, and supply chain management.

Our approach at LiveCX is to understand your industry’s unique dynamics and leverage our expertise to develop tailored Managed Services that enhance operational capabilities. Partnering with us ensures a reliable ally dedicated to your success in the evolving digital landscape.

In the fast-paced world of technology, staying ahead of the curve is not just an advantage; it’s a necessity. At LiveCX, we are committed to keeping our clients at the forefront of technological innovation. Here’s how we ensure that we and our clients stay ahead in the constantly evolving technology landscape:

Continuous Learning and Development: Our team is dedicated to ongoing learning. We invest in regular training, attend industry conferences, and stay updated with the latest technological trends and advancements. This commitment to knowledge ensures that we are always equipped with the most current skills and insights.

Adopting Cutting-Edge Technologies: We actively explore and adopt new technologies that can enhance our service offerings. Whether it’s cloud computing, AI, IoT, or cybersecurity innovations, we assess and integrate the latest tools and technologies to provide advanced solutions to our clients.

Strong Industry Partnerships: Collaborating with leading technology providers and innovators is key to staying ahead. We maintain strong partnerships with tech industry leaders, ensuring access to the latest technologies and insights.

Proactive Strategy and Innovation: Our approach is not just reactive but also proactive. We constantly explore potential future trends and challenges in technology, allowing us to develop innovative solutions that address tomorrow’s IT needs today.

Feedback-Driven Improvement: Client feedback is invaluable in driving our progress. We actively seek and respond to feedback, using it to refine and improve our services and to stay aligned with the evolving needs of our clients.

Agile and Scalable Solutions: Flexibility is key in a changing tech environment. Our solutions are designed to be agile and scalable, allowing us to quickly adapt to new technologies and incorporate them into our clients’ IT strategies.

By staying informed, adaptable, and proactive, LiveCX ensures that both our team and our clients are well-equipped to navigate and thrive in the dynamic world of technology.

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